Communications Specialist III

Responsibilities

• Writes, edits, and formats public-facing content, including newsletters, email updates, website copy, and awareness campaign materials.
• Coordinates email and text campaigns through govDelivery, including list management and performance tracking.
• Collaborates with internal teams and subject matter experts to develop accurate, timely and accessible messaging.
• Supports execution of public awareness campaigns, from asset development to logistics and scheduling.
• Provides editing and formatting support for internal communications as needed.
• Serves as backup for social media scheduling, content management and Google review responses, while supporting escalated customer service or constituent inquiries with aligned messaging and tone.
• Assists in managing content calendars and coordinates deadlines across communication projects.
• Embedded with agency teams as assigned to develop content that reflects expert insight and agency brand.
• Collects analytics from email and digital tools to inform and improve communication efforts.
• Other duties as assigned.

Requirements

• Strong writing, editing, and proofreading skills across digital and print formats.
• Ability to translate technical information into citizen-facing content.
• Familiarity with AP Style required; proficiency preferred.
• Skilled in managing and editing content created by others.
• Experienced in finding and telling stories for internal and external audiences.
• Knowledge of email marketing platforms (e.g., govDelivery, MailChimp, etc.).
• Understanding of communications best practices and brand alignment.
• Basic knowledge of design tools (e.g., Canva, Adobe Express) and content formatting.
• Ability to coordinate and prioritize multiple deadlines.
• Strong collaboration and communication skills.

Benefits

• Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.