Communications & PR Manager

Responsibilities

• The Communications and PR Manager is responsible for the strategy, creation, and execution of comprehensive patron communications, published marketing assets across digital and print channels, as well as public relations assets.
• This role serves as a key touchpoint for patrons, driving ticket sales through email/SMS/publications/surveys and drives brand awareness, engagement, and customer acquisition while leveraging data-driven insights to achieve the mission and vision of the orchestra.
• Train in existing email/social/website platforms and processes.
• Attend concerts learning set-up and marketing table procedures, POS system, and patron engagement.
• Meet with supervisors, musicians, staff and others to understand the interactions between departments and the mission and vision of the CSO.
• Email/SMS Patron Communications
• Design, build, and execute automated and one-off email marketing campaigns for various departments.
• Manage email lists, segmenting audiences to deliver targeted and personalized content.
• Track and report on email performance metrics, such as open rates, click-through rates, and conversion rates.
• Develop and manage SMS/text messaging campaigns for promotions, lead generation, or other marketing initiatives.

Requirements

• Bachelor’s degree in public relations/communications/marketing or a related field, and/or equivalent work experience.
• Generally, three years of experience in public relations and communications management.
• Strong creative writing ability.
• Copy editing and proofreading skills.
• Highly organized.
• Experience with Canva and Adobe Creative Cloud.
• Experience with email marketing platforms such as Wordfly.
• Ability to learn new tools and technologies like Audience Access and Tessitura.
• Excellent problem solving and planning skills.
• Proficient in Microsoft Office -Excel, Outlook, PowerPoint, Word.

Benefits

• This position is a full-time benefits eligible position.
• Employees may participate in medical, dental, vision, life insurance, disability, retirement savings, paid time off, holiday pay, employee assistance, wellness, and other company-sponsored benefit programs.