Communications Operations and Engagement Specialist

Responsibilities

• Steward day-to-day use of the Communications operating model, maintaining intake, routing, handoff, and closeout processes that support consistent delivery.
• Administer and maintain ClickUp, including workflows, templates, fields, dashboards, and supporting guidance.
• Conduct recurring reviews of system adoption and data quality, addressing incomplete, inconsistent, or outdated information.
• Support consistent application of tiering, priority, and workflow expectations, elevating questions that require leadership decisions.
• Provide user support and coordinate adoption activities, including improvement sprints, Q&A sessions, new-user onboarding, resource updates, and division-wide communications; resolve system issues in partnership with technical specialists as needed.
• Investigate recurring workflow problems, assess contributing factors and potential solutions, and implement approved improvements that strengthen coordination and delivery.
• Maintain system documentation and coordinate recurring maintenance, archive, and fiscal-year transition activities.
• Develop recurring reports and briefings that provide leadership with a consistent view of program performance, portfolio and budget alignment, delivery progress, and emerging capacity concerns.
• Analyze activity against established Communications tiers, priorities, and objectives, identifying trends, gaps, and opportunities for improvement.
• Prepare reporting for assigned programs and initiatives, bringing together information on commitments, progress, and documented outcomes.

Requirements

• BS/BA and 5+ years of relevant communications experience -OR- MS/MA and 3+ years of relevant communications experience
• Experience coordinating communications projects or recurring operations involving multiple contributors, deadlines, and deliverables.
• Experience with writing, editing, and presentation-development skills, with attention to audience needs, accuracy, and organizational standards.

Preferred

• Proficiency with ClickUp or comparable work management platforms, including workflow configuration, templates, dashboards, and user support.
• Demonstrated ability to analyze operational or communications data and translate findings into clear reports and practical recommendations.
• Familiarity with Excel, Power BI, or comparable reporting and visualization tools.
• Background in executive communications or training in strategic communications, with understanding of translating priorities into audience-focused messages and leadership materials.
• Skill in managing SharePoint or comparable intranet content and shared information resources.
• A record of identifying process problems, implementing improvements, and following projects through to completion.
• Background coordinating staff engagement activities, events, purchasing, or renewals.
• Effective interpersonal and organizational skills, including the ability to work independently, build agreement across teams, balance competing needs, and exercise sound judgment about when to elevate decisions.

Benefits

• Employees receive medical insurance, dental insurance, vision insurance, robust telehealth care options, several mental health benefits, free wellness coaching, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, relocation, backup childcare, legal benefits, supplemental parental bonding leave, surrogacy and adoption assistance, fertility support, and automatic enrollment in a company-funded pension plan with the option to enroll in a 401(k) with company match; up to 120 vacation hours per year and ten paid holidays.