Communications Officer

Responsibilities

• To provide essential emergency and non-emergency communications support for the College Police Department by receiving and prioritizing calls for service, dispatching police and security personnel, and coordinating timely responses to incidents across the college's campuses.
• The position maintains accurate communications and dispatch records, supports effective coordination among law enforcement personnel, and provides professional, courteous assistance to students, faculty, staff, and visitors.
• This position contributes to a safe and secure learning and working environment by supporting the Department's public safety mission and delivering responsive, effective communications services.
• The position requires shift work to support 24-hour Police Department operations.
• Special Assignments: May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
• Operation of a State Vehicle: Yes.

Requirements

• Knowledge of emergency communications and dispatch procedures, radio codes, and voice communications systems.
• Working knowledge of public safety operations, law enforcement procedures, and emergency response protocols.
• Knowledge of records management principles, administrative procedures, and confidentiality and information security requirements.
• Demonstrated skill in operating communications equipment, radio systems, telephone systems, security cameras, alarm monitoring systems, and related technology.
• Ability to assess and prioritize incoming calls, gather pertinent information, and coordinate appropriate responses in routine and emergency situations.
• Ability to remain calm, exercise sound judgment, and respond effectively in stressful or rapidly changing situations.
• Excellent verbal and written communication skills, including the ability to speak clearly, listen attentively, and accurately convey information to emergency responders and individuals from diverse backgrounds.
• Ability to maintain a pleasant, courteous, and professional demeanor when interacting with students, faculty, staff, visitors, and the public, including during challenging situations.
• Ability to follow established policies, procedures, and instructions; maintain accurate records; and prepare factual reports.
• Ability to interpret and apply applicable policies, procedures, and regulations, including requirements governing confidential law enforcement information.