Responsibilities

• Assist the Director of Communications & Marketing in developing and executing communications and marketing initiatives.
• Interview program staff, clients, volunteers, and partners, as appropriate, and develop accurate, compelling stories that illustrate client experiences, program outcomes, services, and agency impact for use across approved communications channels.
• Support the creation of written content for newsletters, website updates, social media posts, flyers, and internal communications.
• Maintain timely and accurate website content.
• Support email communications, including newsletters, campaign messages, event promotions, and program updates.
• Coordinate content approvals, test links and formatting, and review published materials for accuracy, accessibility, and brand consistency.
• Manage the agency's day-to-day social media publishing calendar by drafting, routing for approval, scheduling, and publishing content; monitoring comments and messages; escalating sensitive or service-related inquiries; and maintaining a consistent, timely presence across approved platforms.
• Help create engaging digital content such as graphics, short videos, reels, and stories for social media and online campaigns.
• Track and report key performance indicators for social media, website, email, and campaign activity; identify engagement trends; and recommend practical adjustments to content, timing, audience targeting, and channel strategy.
• Assist with planning and executing photo shoots and video recordings at agency programs, events, and locations.

Requirements

• Associate's or bachelor's degree in communications, marketing, journalism, media studies, graphic design, or a related field, or an equivalent combination of education and relevant experience.
• At least two years of experience producing communications or marketing content in a professional, nonprofit, internship, freelance, or academic setting is preferred.
• Demonstrated ability to translate mission, program information, and client impact into clear, respectful, audience-appropriate content; nonprofit or mission-driven communications experience is preferred.
• Knowledge of social media platforms and content best practices.
• A portfolio or work samples demonstrating writing, social media content, graphic design, photography, or video production must be submitted as part of the application process.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Proficiency with website content management systems, email marketing platforms, social media scheduling and analytics tools, and shared digital asset management systems is preferred.
• Ability to learn new communications technologies and follow established workflows for content review, approval, publishing, and archiving.

Preferred

• Bilingual proficiency in English and Spanish is preferred.
• Familiarity with graphic design tools such as Canva, Adobe Creative Suite, or similar platforms (preferred).
• Proficiency with website content management systems, email marketing platforms, social media scheduling and analytics tools, and shared digital asset management systems is preferred.

Benefits

• Eligible full-time employees receive the agency's comprehensive benefits package in accordance with current plan terms and eligibility requirements.