Communications Manager (Remote)

Responsibilities

• Proactively develop and execute communication strategies that support Cisco's key FY27 actions and financial objectives, positioning CX as a core driver of enterprise-wide growth.
• Serve as the primary communications liaison CX and other Cisco business units and functions to drive alignment and understanding of CX priorities.
• Translate complex CX strategic initiatives and customer success stories into compelling narratives that resonate across the broader Cisco organization.
• Lead editorial planning, managing content flow, channels, and timing for internal audiences.
• Stakeholder Management: Build and maintain cross-functional relationships to proactively identify enterprise communication opportunities and prevent silos.
• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, and digital content
• Content creation and management / execution of ad hoc requests as needed
• Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results

Preferred

• 6+ years of corporate communications, internal communications, or change management experience, preferably within a large, matrixed global technology or software organization.
• Experience working within enterprise-wide transformation initiatives.
• Hands-on experience using standard employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo or similar
• Proven ability to translate complex, high-level business strategies (such as financial and strategic milestones) into clear, engaging, and actionable internal communications narratives.
• Demonstrated experience supporting executive leaders and driving alignment across cross-functional stakeholder groups.
• Strong editorial judgment with hands-on experience leading omnichannel editorial planning, managing content flows, and using internal communication channels effectively.
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes
• Experience representing functional teams on cross-organizational or global editorial steering committees.
• Exceptional interpersonal, written, and verbal communication skills, with the ability to influence without authority and build trusted partnerships across diverse business units.

Benefits

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer