Responsibilities

• This role serves as an embedded communications resource for the Neurosciences Institute, Department of Neurology, and Department of Neurosurgery.
• This role is responsible for executing integrated communication plans that support the Neurosciences Institute, Department of Neurology, and Department of Neurosurgery.
• The Communications Manager will work closely with the Clinical Department and Institute leadership team to ensure effective communication that aligns with enterprise priorities and enhances faculty and staff engagement.
• drafting clear, persuasive, and engaging announcements, editorial pieces, internal newsletters, and leadership messages.
• maintaining editorial consistency, upholding tone and voice standards, and ensuring that all written communications reflect the institution's values and strategic priorities.
• strong collaboration with subject matter experts, creative teams, and leadership to shape narratives that inspire action and foster a sense of shared purpose across the organization.
• Success in this role will rely on close, coordinated collaboration across the broader Mass General Brigham Marketing & Communications ecosystem—including digital, content, brand, creative, media relations, editorial planning, and change management teams.
• Content Creation and Management: Develop and manage content for various communication channels, including email, newsletters, town halls, and intranet content. Ensure content quality, message consistency, and alignment with institutional priorities.
• Internal Communications Excellence: Champion internal communications as a strategic enabler of engagement, operational clarity, and cultural alignment. Establish best practices, including message calendars, multi-channel distribution, tone and voice standards, and leadership visibility protocols.
• Department and Institute Storytelling: Identify and elevate stories that showcase clinical excellence, groundbreaking research, educational innovation, and faculty achievements. Collaborate with creative and content teams to produce engaging narratives.
• Executive and System Leadership Engagement: Translate system priorities into effective departmental communications. Communicate institutional messages with clarity and credibility.
• Cross-Functional Coordination: Collaborate closely with central Marketing & Communications teams to ensure cohesive messaging, reduce duplication, and maximize impact. Participate in cross-enterprise campaigns and initiatives.
• Measurement and Continuous Improvement: Use data and stakeholder feedback to refine strategy and drive iterative improvements.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Public Relations, Communications, Journalism, or related field required.
• Minimum of 5 years of progressive communications experience, including at least 2 years in a leadership role.
• Demonstrated experience within a healthcare environment, preferably an academic medical center or large health system.
• Proven expertise in internal engagement, change management, and storytelling.
• Strong project management skills with the ability to prioritize and deliver under tight deadlines in a matrixed organization.
• Exceptional writing, editing, verbal communication, and interpersonal skills.

Preferred

• Collaboration: Build productive partnerships with clinical, academic, research, and central communications stakeholders.
• Digital Savvy: Leverage intranet tools, analytics platforms, and content management systems to drive engagement.
• Measurement & Analytics: Interpret data, and apply insights to refine communications tactics.
• Change Management: Guide departments through organizational changes with clear, empathetic messaging.
• Storytelling & Content Development: Craft compelling narratives that resonate with diverse internal audiences.
• Adaptability: Navigate shifting priorities and evolving institutional structures with agility and resilience.

Benefits

• comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.