Communications Manager - CX Organization (Remote)

Durham County, NC (Remote)

$120K/yr – $152K/yrSenior Level7+ years expFull time

Posted 4 days ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own and execute CX communications programs across strategy, editorial planning, and audience growth, collaborating with stakeholders to craft executive messaging and measure impact.

  • Lead editorial calendars, messaging documents, and project plans
  • Drive audience growth campaigns across video, social, and newsletters

Job Description

Responsibilities

  • - Support the execution of critical communications plans for the CX team
  • - Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, social media, and digital content
  • - Manage the CX Communications Editorial Calendar
  • - Support and partner on the planning and execution of audience growth campaigns across video, social media, newsletters, paid channels, and other emerging platforms
  • - Conduct market research and monitor industry trends to identify opportunities to drive influence and impact across internal and external communications
  • - Leverage strong writing and storytelling skills to support executive content for multiple platforms, including bylines, social media and event presentations
  • - Identify key audiences and determine the most effective communication channels.
  • - Ensure clear tracking and measurement processes for all executive communications programs and activities
  • - Prepare and managing messaging documents and briefing materials while maintaining highest levels of information integrity and accuracy
  • - Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers

Requirements

  • - 7+ years of experience in a communications role, ideally within technology or a B2B environment
  • - Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent work experience.
  • - Self-starter with proven ability to manage multiple, competing priorities
  • - Exceptional writer, editor and storyteller with ability to develop a compelling narrative and messages
  • - Strong analytical skills and comfort working with performance data and reporting tools
  • - Experience working in a fast-paced environment, supporting multiple strategic priorities simultaneously
  • - Interest and passion in podcasts / vodcasts, storytelling, and digital media
  • - Experience in integrated communications, preferably within a technology organization or agency
  • - High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes
  • - Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results

Benefits

  • For non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
  • Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Optional 10 paid days per full calendar year to volunteer
  • U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies.
  • Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
  • U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
  • For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
Cisco logo

Cisco

4.1 Glassdoor

Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.

Founded in 1984
San Jose, CA, US
95K employees (3,834 in marketing)
82% recommend to a friend
77% CEO approval

Traffic Signals

Monthly Visitors
13.2M
Monthly Google Ads Budget
$779.7K
Traffic Source Mix
Search
38.8%
Direct
49.8%
Referral
9.4%
Social
1.2%
Paid
0.6%

Headcount Trend

Current headcount: ~95.5K

Marketing Team

Marketing Team Size
2,138 (2% of company)
Marketing Roles Posted (Last 30 Days)
22

Funding

Total Funding
$2.5M
Last Raise
$2.5M
Seed, 39 years ago

Funding History

  • Jan 1987
    Seed • $2.5M

Recent News