Communications Lead

Los Angeles, CA (Hybrid)

Salary Not AvailableSenior Level3+ years expFull time

Posted 2 weeks ago

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Job Summary

Own cross-channel communications and content governance, shaping how staff and diverse audiences hear the organization through strategic content and leadership-ready materials.

Content & Communications Strategy: set development and review processes, ensure consistent, clear messaging across internal and external audiences.
Team Enablement & Governance: lead a writing team, establish objectives, and approve communications while aligning with engagement and change programs.
Brand Voice & Channel Oversight: manage public relations and intranet/social presence, monitor impact across channels and maintain brand integrity.

Job Description

Responsibilities

Sets strategies for content creation and development, overseeing and reviewing content overall and ensuring clear, engaging communications are disseminated to staff and a broad range of customers, partners and stakeholders. Empowers team to develop material for publications and presentations (e.g., websites, newsletters, leadership talking points).
Supervises a team that generates various written materials in collaboration with creative counterparts. Guides structural leadership on objectives, strategies and plans by implementing the review and approval process for internal/external communications. Collaborates with the organizational engagement team, aligning messaging and supporting needs for change and transition initiatives. Maintains currency with university projects, steering and advisory committees, campus-wide initiatives, and technology events and councils to sustain and further build comprehensive understanding of key constituent groups.
Leads development efforts regarding documentation, intranet and social media presence.
Reviews and manages changes and updates to antiquated or obsolete documentation.
Oversees efforts to streamline messaging, providing consultation support to leaders, departments and project teams.
Manages departmental public relations efforts (e.g., content for specific audiences, social media outreach), maintaining customer-experience continuity and consistency for a school or division’s brand, image, and voice.
Assesses and utilizes impact analyses for different communication channels.
Defines and shares/communicates updated communication and distribution policies and procedures with team.
Reviews, edits and approves developed and refined staff distribution channels and style guides.
Aids the cultivation of a culture of belonging, engagement, trust and transparency, sharing information broadly, openly and deliberately.

Builds and maintains collaborative relationships with a variety of team members, peers and leaders.
Actively fosters team culture by embodying values and behaviors (e.g., accountability, ethics, best-in-class customer service).
Advises the communication team on priorities according to plans.
Aligns messaging and supports communication needs for change and transition initiatives by collaborating with the organizational engagement team.
Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.
Collaborates with team members and management, implementing effective communication, engagement, and culture solutions to support the department’s vision.
Maintains currency with technology, standards, and best practices.
Supports process improvement efforts within and across teams.
Provides consistent, thoughtful and impactful mentorship to team members.

Builds and maintains collaborative relationships with a variety of team members, peers and leaders.

Keck Medicine of USC

4.0 Glassdoor

Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties as well as Las Vegas.Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.

Founded in 1991

Los Angeles, California, USA

4.9K employees

www.keckmedicine.org

79% recommend to a friend

87% CEO approval