Communications Analyst

Responsibilities

• Draft and edit internal communications content, including newsletters, intranet articles, employee stories, announcements and other editorial content.
• Support the production and distribution of Global Banking newsletters, gathering submissions and information from communications partners and subject matter experts, editing for clarity and consistency, and preparing content for publication. Global Banking's existing newsletter portfolio includes recurring publications with defined audiences, formats and cadences.
• Support the Global Banking editorial calendar and content pipeline, tracking stories, owners, deadlines, status and publication plans; assist with the end-to-end publishing process, including drafting, proofreading, fact-checking, incorporating edits, coordinating reviews and preparing content for publication.
• Develop intranet content and stories that help employees better understand Global Banking's businesses, people, clients, culture and strategic priorities; help maintain intranet pages to ensure content is current, accurate and easy to navigate. Global Banking's Communications team has established dedicated intranet pages as part of its broader content strategy.
• Use AI tools to support research, content development and communication workflows, while ensuring accuracy and maintaining high editorial standards.
• Gather, track and report communications metrics across newsletters, intranet content and internal stories. Maintain accurate performance data and help prepare recurring reports on readership, engagement and content performance.
• Work collaboratively with communications colleagues across Global Banking and the broader organization, and provide support for communications projects as needed.

Requirements

• Bachelor's degree or equivalent experience in communications, journalism, English, marketing, public relations or a related discipline.
• Strong writing, editing and proofreading skills, with excellent command of grammar and meticulous attention to detail.
• Ability to synthesize information and translate complex topics into clear, concise and engaging content.
• Strong organizational skills and the ability to manage multiple assignments and deadlines.
• Creative thinker with intellectual curiosity and an interest in learning about Global Banking and financial services.
• Strong interpersonal skills and a collaborative approach to working with colleagues and stakeholders.
• Comfortable working with data and basic communications metrics.
• Ability to take direction, incorporate feedback and develop quickly in a fast-paced environment.
• Self-starter with a positive attitude and willingness to take ownership of assignments.

Preferred

• 2+ years of experience in communications, journalism, marketing, digital content or a related field; experience writing or editing for a publication, website, newsletter or other digital channel.
• Experience with content management systems or web publishing platforms, with podcast or video experience a plus.
• Exposure to analytics or communications measurement. The firm's internal communications measurement environment includes Tableau Cloud and Adobe Analytics/AEM data.
• Interest in financial services, business journalism or corporate communications.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.