Communications Advocate

Responsibilities

• You’ll provide a critical conduit for current and potential members while supporting their financial needs. This encompasses account and loan-related issues, processing transactions, addressing inquires, and offering solutions.
• - Nonstop focus on relationship development…our members are our top priority!
• - Consistent resolutions with every initial interaction.
• - Utilize the necessary tools to guide members towards financial success.
• - Provide accurate and complete information about Credit Union products and services.

Requirements

• This is not an entry level position, so previous banking or CU experience is a ‘gotta have.’
• Need at least one year of previous call center experience, preferably with a financial institution.
• High school degree or equivalent.
• Regular and predictable attendance is “a must.”
• Important Skills and Traits for this Role:
• - Bring out the best in us. You’ll help perpetuate our KEG of Excellence -- Kindness, Elegance and Genuineness to everyone who proudly promotes our brand now and tomorrow.
• - Learn from everyone around you, then spread that knowledge to others.
• - Efficient and effective telephone communication skills.
• - Working knowledge of savings and checking products, accounts and services.
• - Maximize selling techniques.

Benefits

• Growth and Development. This is a role that will make you eager to dive into your daily initiatives. Our Communication Advocates will be learning how to input loan applications to assist both of our branches. Are you up for that challenge?
• Benefits Worth a Double-Take. Besides medical, dental, and vision coverage, we’ve got PTO (paid time off) and financial loan programs to help you achieve your next adventure. And your birthday? We consider this a holiday too and give you a day off to celebrate!
• 401k Perk. We’ll jump-start your savings by matching your contributions (100% of the first 5% you invest). Those match dollars are pre-taxed and 100% vested the month following your date of hire.
• Dress Code Extraordinaire. We’ve implemented a casual-dress work environment which includes On Tap branded gear, along with the option of beer gear to showcase our beer heritage and brewery partners. As a bonus, we also give clothing stipends to help you fill your closet.
• Wellness Center. Deeply discounted at only $5.00 per month, you’ll have access to a state-of-the-art workout facility including daily fitness classes like spinning and yoga.
• Special employee rates on loans – mortgages, Visa, auto/boats/rvs.
• Make the Grade. On Tap believes in supporting our employees by offering regular career coaching and underwriting 75% of your education expenses up to $2,500 each year after one full year of employment.
• Co-workers. They are pretty cool, really like their jobs, embrace collaboration, ensure our members take center-stage and are life-long learners.