Co-op, Customer Engagement and Loyalty (Fall 2026)

Atlanta, GA (On-site)

Salary Not AvailableIntern/New GradInternship

Posted 2 months ago

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Job Summary

Own a cross-functional co-op that drives customer experience improvements for Delta Travel Products by turning feedback into actionable insights and coordinating multi-unit projects.

  • Develop and track feedback processes to surface actionable insights.
  • Collaborate across Travel Products and other units to benchmark and implement platform improvements.
  • Drive continuous improvement initiatives and maintain strong stakeholder relationships.

Job Description

Responsibilities

  • Customer collaboration and problem solving with Travel Products teams to reduce customer pain points.
  • Improve processes: propose and implement tracking improvements and measurement of feedback outcomes.
  • Cross-functional project support: participate in strategic benchmarking and identify platform enhancements to improve the Delta Travel experience.
  • Stakeholder engagement: work with multiple business units to align on improvements.

Requirements

  • Full-time student enrolled in a 4-year undergrad program; must have authorization to work in the United States.
  • Minimum 3.0 GPA.
  • Available to work 3 alternating semesters: Fall 2026, Summer 2027, Spring 2028; onsite in Atlanta, GA.
  • Must be able to work a Co-op without concurrent classes; strong project management, communication skills, and proficient in Microsoft Office.

Preferred

  • Preferred majors in Business Administration and Management, Supply Chain Management, Logistics, Industrial Engineering, Aviation or related fields.
  • Strong presentation skills and project management experience.
Delta Air Lines logo

Delta Air Lines

4.2 Glassdoor

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Founded in 1925
Atlanta, Georgia, USA
79K employees (1,585 in marketing)
83% recommend to a friend
86% CEO approval

Traffic Signals

Monthly Visitors
48.2M
Monthly Google Ads Budget
$2.9M
Traffic Source Mix
Search
39.3%
Direct
54.8%
Referral
4.7%
Social
0.3%
Paid
0.8%

Headcount Trend

Current headcount: ~79.2K

Marketing Team

Marketing Team Size
943 (1% of company)
Median Career Experience
12 years
Median Tenure
5.2 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Post IPO Debt, 6 months ago

Funding History

  • Sep 2025
    Post IPO Debt

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