Responsibilities

• 1. Recruitment and Phone Pre-Screening
• a. Conduct outreach calls and follow up with potential participants
• b. Perform pre-screening interviews using study-specific inclusion and exclusion criteria
• c. Review medical history, medications, diagnoses, and basic health information
• d. Explain study opportunities and expectations using approved information
• e. Coordinate screening appointments and provide appointment instructions
• f. Maintain timely follow-up with interested potential participants
• g. Document recruitment contacts, screening outcomes, and scheduling activity accurately
• h. Escalate medical or eligibility questions to the appropriate clinical team member
• 2. Patient Communication and Engagement

Requirements

• Healthcare background, such as medical assistant, CNA, clinical assistant, pharmacy technician, emergency medical technician, or similar patient-facing experience
• Comfortable discussing medications, diagnoses, medical history, and health conditions over the phone
• Comfortable making frequent outbound calls and building rapport with a wide range of patients
• Strong verbal and written communication skills
• Strong organization, follow-through, and attention to detail
• Ability to manage multiple priorities in a fast-paced small-business environment
• Basic computer proficiency and willingness to learn new systems
• Ability to maintain confidentiality and handle sensitive health information appropriately
• Team-oriented and willing to assist with routine operational tasks as needed

Preferred

• Prior experience in clinical research, patient recruitment, healthcare outreach, or medical scheduling
• Familiarity with inclusion and exclusion criteria or screening protocols
• Experience with digital marketing, social media, advertising, or content creation
• Experience using Canva or similar design tools
• Experience tracking marketing or recruitment results
• Strong general technology skills or an information technology background
• Experience with Microsoft 365, electronic medical records, customer relationship management systems, or web-based platforms
• Experience using AI tools to assist with content creation, marketing, data organization, workflow improvement, or other professional tasks

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance