BaneCare Management is seeking a dynamic and relationship-focused Clinical Liaison to serve as the primary point of contact between referral sources, healthcare providers, patients, and our organization throughout the Boston area. The Clinical Liaison will develop and maintain strong referral relationships, educate healthcare professionals on available services, and facilitate seamless patient transitions across the continuum of care. The ideal candidate is a licensed healthcare professional with strong clinical knowledge, excellent communication skills, and experience in acute care, post-acute care, rehabilitation, hospice, home health, or long-term care settings.

Key Responsibilities

• Build and maintain relationships with hospitals, physicians, case managers, discharge planners, skilled nursing facilities, and other referral sources.

• Conduct patient assessments to determine eligibility and appropriateness for services.

• Coordinate admissions and facilitate smooth transitions of care.

• Educate referral sources, patients, and families regarding available programs and services.

• Collaborate with clinical and operational teams to ensure timely and accurate admissions.

• Monitor referral activity and maintain accurate documentation in CRM and EMR systems.

• Attend community events, networking opportunities, and professional meetings to promote organizational services.

• Analyze market trends and identify opportunities for growth within the assigned territory.

• Ensure compliance with all federal, state, and organizational policies and regulations.

Qualifications

Required:

• Current RN or LPN preferred, other education and experience considered.

• Minimum of 1 year of experience in healthcare marketing, business development, admissions, case management, or clinical liaison roles.

• Strong understanding of healthcare reimbursement, referral processes, and care transitions.

• Valid driver's license and ability to travel throughout the Greater Boston area.

Preferred:

• Experience in rehabilitation, home health, hospice, skilled nursing, long-term acute care, or post-acute care services.

• Existing relationships with Boston-area healthcare providers and referral sources.

• Knowledge of Medicare, Medicaid, and commercial insurance requirements.

Key Competencies

• Relationship Building

• Clinical Assessment

• Communication and Presentation Skills

• Customer Service Excellence

• Time Management

• Problem Solving

• Territory Management

• Healthcare Compliance

Compensation & Benefits

• Competitive salary

• Medical insurance

• 401(k) with company match

• Paid time off and holidays

Why Join Us?

Join a mission-driven healthcare organization dedicated to improving patient outcomes through exceptional care coordination and clinical excellence. You'll play a vital role in connecting patients with the services they need while helping strengthen healthcare partnerships throughout the Boston community.