Company Description Leads Near Me helps high-quality auto repair shops connect with customers quickly and efficiently. The company focuses on making life easier for shop owners by simplifying how they attract and retain the right customers. Using modern marketing strategies and technology, Leads Near Me supports growth and long-term customer relationships. Team members work closely with clients to ensure that marketing efforts translate into real, measurable results. The culture emphasizes service, accountability, and continuous improvement.

Role Description This is a full-time, on-site Client Success Specialist role based in Lawrenceville, GA. The Client Success Specialist will manage a portfolio of auto repair shop clients, ensuring they understand and gain value from Leads Near Me’s services. Day-to-day responsibilities include onboarding new clients, conducting regular check-ins, reviewing performance metrics, and providing recommendations to improve campaign results. The role involves responding to client inquiries, resolving issues promptly, and coordinating with internal teams to deliver a consistent, high-quality experience. The Client Success Specialist will document interactions, track client goals, and proactively identify opportunities to strengthen client relationships and retention.

Qualifications

• Strong customer-facing experience, including Customer Service, Customer Support, and Customer Satisfaction skills.
• Clear and professional Communication skills, both written and verbal, with the ability to explain technical or marketing concepts simply.
• Analytical Skills to interpret reports, identify trends, and translate data into actionable recommendations.
• Proven ability to manage multiple client accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Comfort working with CRM tools, online dashboards, and basic office software (e.g., spreadsheets, presentations).
• High level of professionalism, empathy, and problem-solving ability when addressing client needs and concerns.
• Associate or bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.