Drive client success for FancyAI customers by managing relationships, onboarding, and guidance on SEO/GEO across AI discovery.

• Own day-to-day relationship management for a portfolio of FancyAI customers.
• Must-have: 3+ years of experience in customer success, SEO, GEO, digital marketing, or marketing analytics.
• Standout: Ability to translate data into actionable recommendations that drive retention and growth.

• Onboard and train new clients to ensure fast time-to-value
• Help customers understand both their SEO performance and their GEO visibility across AI-driven discovery platforms
• Analyze marketing data using tools such as GA4, Google Search Console, and FancyAI’s proprietary platform
• Create clear, actionable reports and recommendations that highlight performance trends, competitive insights, and growth opportunities
• Drive retention by delivering proactive support, strategic guidance, and measurable value
• Collaborate with product, engineering, and fulfillment teams to escalate bugs, surface customer feedback, and improve the customer experience
• Track customer health, identify churn risks, and support save strategies when needed
• Help evolve customer success playbooks, reporting frameworks, and communication strategies as the company scales
• Act as a voice of the customer by identifying recurring questions, needs, and opportunities that can inform product improvements

• Direct experience with GEO, AI search visibility, or brand monitoring across LLM platforms
• Must-have: Direct experience with GEO, AI search visibility, or brand monitoring across LLM platforms
• Standout: Experience at a SaaS company or marketing technology startup