Responsibilities

• The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner for clients, leading cross-functional campaign delivery across multiple media channels.
• Acting as a trusted strategic partner, the CSM connects campaign execution to client business objectives, ensures clear communication and accountability, and helps identify opportunities to strengthen and grow the client relationship.
• The main objective of this role is to drive client success and account growth through proactive communication, critical thinking, internal leadership, and seamless cross-functional collaboration.
• Client Leadership and Relationship Management (70%):
• - Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations.
• - Partner closely with clients to understand their business objectives and translate them into outcome-focused media strategies aligned to goals such as incremental sales, return on ad spend, foot traffic, awareness, consideration, and other agreed measures of success.
• - Demonstrate strong critical thinking by identifying challenges, proposing solutions, and connecting campaign activity to the client's broader business objectives.
• - Lead client status meetings, campaign reviews, and performance discussions, coordinating the participation of Analytics, Ad Operations, and other subject matter experts as appropriate.
• - Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations; partner with Analytics subject matter experts on measurement interpretation and client-facing measurement presentations.
• - Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other partners to ensure high-quality execution, clear ownership, and continuous improvement.

Requirements

• Bachelor's Degree in advertising, marketing, communications or similar field
• 3–5 years of experience in media account management, client service, or marketing.
• Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus.
• Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs.
• Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset.
• Strong written and verbal communication skills with demonstrated confidence in client presentations.
• Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus.
• Demonstrated ability to lead cross-functional teams, influence without authority, and maintain accountability across complex client engagements.
• Commercial mindset with the ability to recognize client needs, identify growth opportunities, and partner with Sales on account expansion and retention.
• Comfort using approved AI and automation tools to improve productivity, communication, analysis, and workflow efficiency.

Preferred

• Experience supporting U.S.-based or global clients within an agency or marketing organization.
• Familiarity with end-to-end campaign workflows across media and influencer programs.
• Foundational understanding of campaign analytics, measurement, and optimization strategies, with the ability to collaborate effectively with Analytics and Ad Operations subject matter experts.
• Ability to work collaboratively across cross-functional teams in a fast-paced environment.

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement