Client Success Manager

Overland Park, KS (On-site)

Salary Not AvailableMid Level2+ years expFull time

Posted 3 months ago

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Job Summary

Own and coordinate growth for a client portfolio by turning client needs into product-aligned strategies, tracking impact with clear metrics, and driving cross-team execution for satisfaction and expansion.

  • Growth strategy & plan execution: Create, present, and drive customized growth plans across client accounts.
  • Cross-team collaboration: Translate client feedback to product teams and marshal resources for impact and retention.
  • Performance measurement: Define success metrics and monitor product optimizations and market signals to guide decisions.

Job Description

Responsibilities

  • Manage and provide strategic oversight to assigned desk of clients
  • Monitor short-term and long-term optimizations and development of product performance and client opportunity
  • Formulate metrics to measure company and client success
  • Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
  • Communicate information received from clients internally to the appropriate product teams
  • Create, present, and execute customized strategic growth plans
  • Ensure internal programs are properly positioned with our clients
  • Accountable for client growth and retention
  • Delegate or fulfill required tasks
  • Research and stay up to date on marketing trends

Requirements

  • Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
  • Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
  • Must demonstrate exemplary written and verbal communication skills
  • Must demonstrate presentation skills
  • Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
  • Must demonstrate strategic and creative thinking when solving problems
  • Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
  • Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint
  • Bachelor’s Degree in Marketing, Mass Communications or another related field
  • 2-5 years of account management with client facing experience

Benefits

  • Three (3) medical insurance plan options with Aetna.
  • 100% of Employee Level Coverage for health insurance is paid by Go Local Interactive.
  • 2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee\'s contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children.
  • FSA and FSA Dependent care eligible.
  • Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive.
  • 401k retirement safe harbor plan available including a 4% company match after 1 year.
  • Insurances and 401(k) start 1st of the month following 30 days of employment.
  • Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
  • Thirteen (13) paid holidays observed annually.
  • Casual dress code.
  • Free snacks and Roasterie Coffee everyday!
Go Local Interactive logo

Go Local Interactive

Go Local Interactive is a premium digital marketing agency specializing in SEO, PPC, Content, and Web products. Their impressive team of 100+ digital marketers and engineers are driving success for top brands in the self storage, multifamily, senior living, and home services industries.

Founded in 2011
Overland Park, Kansas, USA
146 employees (56 in marketing)

Traffic Signals

Monthly Visitors
2K
Monthly Google Ads Budget
$8.8K
Traffic Source Mix
Search
25.9%
Direct
55.6%
Referral
7%
Social
9.8%
Paid
1.4%

Headcount Trend

Current headcount: ~146

Marketing Team

Marketing Team Size
55 (38% of company)
Median Career Experience
6.5 years
Median Tenure
3 years
Marketing Roles Posted (Last 30 Days)
1