Responsibilities

• Manage between 20-25 clients, serving as the primary point of contact for your book of business facilitating all communication between the client and the Fountain Forward team.
• Meeting with clients no less than monthly to discuss their advertising and marketing needs, as well as maintaining and building client relationships based on expectation setting and high quality guidance.
• Managing the entire client life cycle, including kick off calls, launch calls, check ins, and offboarding.
• Oversight of day to day implementation of client’s overall marketing strategy, as well as collecting regular feedback and passing it along to the internal team to drive consistent improvement.
• Keeping in contact with the client during all marketing phases; with an awareness of their needs and how our team is under or over delivering in all areas of service.
• Working with the client and Fountain Forward’s internal team to continuously create and innovate the client’s overall marketing strategy.
• Continuous contact with clients; including weekly updates on projects and at least one monthly meeting to report on key performance indicators and ongoing projects.
• Resolving any problems between client expectations and promised deliverables.
• Respond to complaints and resolve issues with the goal of customer contentment and the preservation of the company’s reputation.
• Working with the Fountain Forward’s internal team to create campaigns as needed that meet the client's brief and budget.Briefing the creative team who will produce various marketing needs, and setting clear expectations to ensure deadlines are met.

Requirements

• Experience in the automotive industry
• If your job previously or currently includes being an Internet Administrator, CRM Administrator, Internet Sales Manager, BDC Manager or Director, we want to hear from you!
• Above roles ideally should have experience in marketing, web administration, CRM administration, lead administration, or inventory management.
• Minimum of 3 years experience in marketing/digital advertising and client management, with a keen interest in learning more.
• Proven project management skills with an emphasis on quality control.

Preferred

Benefits

• Remote-First Culture: Work from home—or anywhere in the world. We value results, not where you log in from.
• Flexible Schedule: We offer flexibility in your daily schedule (within reason) to help you do your best work while maintaining a healthy work-life balance.
• Unlimited Paid Time Off: Enjoy an unlimited vacation policy with just two weeks’ notice and manager approval. We also offer paid sick days because your well-being matters.
• Parental Leave: We understand the importance of supporting our team members during significant life events. Our maternity and paternity leave policy ensures you can prioritize your growing family without added stress.
• Comprehensive Health Coverage: We provide health insurance benefits to support your physical and mental well-being.
• 401(k) Retirement Plan: Plan for your future with our 401(k) program featuring an employer match, helping you invest in long-term financial stability—eligible after 6 months of employment.
• Room to Grow: We’re a fast-growing company with massive opportunities for upward mobility. As we grow, you grow with us.
• Professional Development: Get access to training in digital marketing, advertising, and leadership to sharpen your skills and advance your career.
• Meaningful Impact: Apply your expertise to help dealerships and small businesses across the country thrive—and see the direct, real-world results of your work.
• Purpose-Driven Coaching: Receive ongoing coaching and feedback, and take pride in knowing your contributions are improving lives every single day.
• Quarterly Performance Bonuses: Earn bonuses based on your performance and contributions to the company’s success.
• Paid Referral Program: Earn rewards for referring great talent to join our team or new clients to work with us!