Client Success & Content Operations Coordinator

Responsibilities

• Quality Control
• Review all E8 videos before client delivery for brand standards, captions, audio, pacing, spelling, and formatting
• Give clear, specific revision notes to our editors
• Keep each client’s style guide and specs up to date
• Catch issues before the client ever sees them
• Client Relationship Management
• Serve as a day-to-day point of contact for clients
• Run check-ins, gather feedback, and keep clients updated on deliverables
• Spot upsell opportunities and flag at-risk accounts early
• Sit in and take notes on content calls and client meetings

Requirements

• 1+ years in social media, content, client service, or a similar role
• A sharp eye for detail. You notice the typo, the audio pop, and the off-brand font.
• Strong written and verbal communication
• Highly organized and able to manage many clients and deadlines at once
• Comfortable with tools like Google Workspace, Meta Business Suite, Canva, and scheduling platforms
• Self-starter who takes ownership without waiting to be told
• Reliable, responsive, and calm under deadlines

Preferred

• On-camera experience or confidence in front of a camera
• Basic video editing knowledge (Premiere, CapCut, DaVinci, etc.)
• Experience at an agency or with multiple clients
• Familiarity with YouTube growth and short-form strategy