Client Success & Account Manager

USA (Remote)

$55K/yr – $80K/yrFull time

Posted 4 weeks ago

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Job Description

Location: Remote (U.S.)

About weCreate

weCreate is a digital marketing agency that helps manufacturers grow through strategic websites, SEO, AI, and digital marketing.

We're not interested in becoming the biggest agency, we're focused on becoming one of the best partners our clients have ever worked with.

As we continue to grow, we're looking for someone who thrives on organization, communication, and creating an exceptional client experience.

About the Role

This isn't a traditional "account manager" position.

You'll become the bridge between our clients and our internal team, helping projects stay organized, communication stay proactive, and clients feel confident every step of the way.

You'll work alongside designers, developers, SEO strategists, content writers, and leadership to keep projects moving while building long-term client relationships.

We're looking for someone who takes ownership, solves problems before they become problems, and genuinely enjoys helping people succeed.

What You'll Do:

  • Serve as the primary point of contact for assigned clients
  • Build long-term client relationships based on trust and communication
  • Lead kickoff meetings and monthly strategy calls
  • Provide proactive updates throughout projects
  • Help clients understand recommendations and next steps
  • Identify opportunities to improve the client experience

Project Coordination

  • Keep website and SEO projects on schedule
  • Coordinate internal teams and priorities
  • Monitor deadlines and deliverables
  • Prepare meeting agendas and recap notes
  • Ensure nothing falls through the cracks
  • Help improve internal processes and documentation

Team Collaboration

  • Work closely with designers, developers, SEO specialists, and leadership
  • Assist with project planning and resource coordination
  • Help identify bottlenecks and recommend solutions
  • Support continuous process improvement as we grow

We're Looking For Someone Who...

  • Is incredibly organized
  • Communicates confidently with clients
  • Can manage multiple projects without losing attention to detail
  • Takes initiative rather than waiting for direction
  • Stays calm under pressure
  • Thinks like an owner
  • Enjoys solving problems
  • Loves creating exceptional client experiences

Preferred Experience

  • 3+ years in an agency, marketing, project management, customer success, or account management role
  • Experience managing multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Experience with project management software (Bonsai, Monday.com, etc.)
  • Comfortable learning new technology and AI tools

Bonus Points

  • Manufacturing or industrial marketing experience
  • Website project experience
  • SEO knowledge
  • HubSpot or CRM experience
  • Webflow or WordPress familiarity
  • AI workflow experience

Success in This Role Looks Like

Within your first year you'll:

  • Build strong relationships with your clients
  • Help projects move more efficiently
  • Improve communication between clients and our internal team
  • Reduce bottlenecks across the agency
  • Create systems that allow our team to continue growing without sacrificing quality

Why weCreate?

We're a small, collaborative team that values trust, ownership, and continuous improvement. You'll have the opportunity to make a meaningful impact, help shape how we operate, and grow alongside a company that's embracing innovation and AI to better serve our clients.

Before You Apply...

If you're looking for a job where you simply check off tasks and wait for direction, this probably isn't the right fit.

If you enjoy building relationships, improving processes, taking ownership, and helping both clients and teammates succeed, we'd love to meet you.

Pay: $55,000.00 - $80,000.00 per year

Benefits:

  • 401(k) 3% Match
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Application Question(s):

  • Are you able to work during the hours of 8 am - 6 pm est?

Work Location: Remote

weCreate Web Design & Marketing logo

weCreate Web Design & Marketing

We specialize in manufacturing marketing and lead generation services.

Founded in 2013
Erie, Pennsylvania, USA
6 employees (3 in marketing)