Client Success Account Manager (Digital Marketing)

Responsibilities

• Client Onboarding & Website Management: Oversee the setup and launch of new client websites, ensuring they are optimized for performance and lead generation. You'll work with designers and developers to deliver.
• Google Ads & SEO Oversight: Manage and review client campaigns, ensuring Google Ads and SEO strategies align with business goals. You'll work with media buyers and SEOs to deliver. Experience/fundamental understanding of how to optimize a campaign.
• Performance Monitoring & Reporting: Regularly track and analyze SEO rankings, Google Analytics and Search Console insights, and lead generation performance, providing data-driven recommendations.
• Client Satisfaction & Growth: Maintain strong client relationships, ensuring satisfaction with services, resolving concerns proactively, and identifying opportunities to upsell or upgrade service tiers.
• Problem-Solving & Optimization: Identify issues affecting campaign performance and implement solutions to enhance ROI and overall marketing effectiveness. Critical thinking skills.
• Organized & Strategic Execution: Stay ahead of deadlines, manage multiple clients efficiently, and ensure all campaigns align with KPIs and marketing objectives.

Requirements

• Must be fluent in English. Please send your resume in English
• Experience with digital marketing for local businesses
• Experience in digital marketing, account management, or client services. 3 yrs minimum
• Strong knowledge of Google Ads, PPC, LSAs, SEO, lead generation, and Google Analytics.
• Excellent communication skills with a customer-first mindset.
• Highly organized and detail-oriented with the ability to manage multiple accounts.
• Proactive problem solver with a results-driven approach.
• Ability to interpret performance data and make strategic recommendations.
• This role is ideal for someone who thrives in a fast-paced environment, enjoys working with clients, and is passionate about delivering real marketing results. If you're organized, performance-driven, and proactive in optimizing campaigns and client satisfaction, we’d love to hear from you!
• Work Hours: 8 AM - 5 PM Eastern Time USA (GMT -4 or GMT -5)

Preferred

• BONUS: knowledge or experience of the tree care or arborists industry!
• Experience with marketing for home services: HVAC, plumbing, electrical, roofing, landscaping, tree service is very helpful

Benefits

• Paid time off for holidays and vacation