Client Strategy Manager

Responsibilities

• Client Relationship Management: Build, nurture, and maintain strong relationships with a diverse portfolio of clients, ensuring open communication and mutual understanding.
• Strategic Oversight: Manage the creation and implementation of effective online marketing strategies tailored to each client's goals by working collaboratively with the digital marketing team. Develop data-informed marketing strategies that align with client objectives.
• Performance Reporting: Lead regular client meetings and presentations with clarity, insight, and business relevance. Own the strategy and oversight of campaign performance across channels.
• Issue Resolution: Anticipate, identify, and resolve client issues quickly and professionally. Proactively manage account health and surface any risk factors internally.
• Stay Updated: Keep abreast of digital marketing trends and industry-specific shifts, especially within the home service domain.
• Internal Collaboration: Effectively manage the communication of client needs, feedback, and future goals to ensure alignment between client objectives and internal team delivery.
• Renewals and Upselling: Identify and recommend services that support client growth and ROI. Collaborate with sales and leadership on contract renewals and upsell strategies.

Requirements

• Proven experience as a Client Strategy Manager or in a similar client-facing role within a digital marketing agency or related environment.
• Demonstrated success managing a portfolio of clients and leading cross-functional teams.
• Deep understanding of digital marketing channels, including paid media, SEO, content, and web strategy.
• In-depth knowledge of the digital landscape, with a preference for experience in the home service industry.
• Strong strategic planning and performance reporting capabilities.
• Proficient with CRMs and marketing tools such as HubSpot, Search Light, ServiceTitan, and project management platforms.
• Exceptional interpersonal and communication skills, with the ability to build trust with clients and collaborate effectively with internal teams.
• Solution-oriented mindset with resilience and adaptability in fast-paced, dynamic environments.

Benefits

• Continuous training and professional development
• We offer a full benefits package including medical, dental, vision, supplement insurance plans, and a 401K with company match
• Hybrid schedule with weekly work from home opportunities on Wednesdays
• Fully stocked beverage fridge and snack bar to keep you fueled throughout the day
• Monthly team outings to connect, unwind, and have fun together
• On-site gym for convenient workouts before work, during lunch, and after
• Covered parking so your car stays cool even in the Texas heat