As a Client Strategy Lead (CSL), you will serve as a strategic leader and trusted advisor to both prospective and existing clients, playing a critical role in driving business growth and client success. This position blends consultative leadership, strategic thinking, and performance accountability within a fast-paced agency environment.

On the Pitch Team, you will be instrumental in winning new business—partnering closely with the Creative Director to develop and present high-impact digital strategies that clearly align to client goals, KPIs, and ROI. You will translate complex marketing concepts into compelling narratives that inspire confidence and drive decisions.

Key Responsibilities

Client Leadership & Strategy

• Act as a trusted advisor to clients, guiding strategic direction and influencing key business decisions
• Lead the development of comprehensive digital marketing strategies aligned with client goals and growth objectives
• Oversee strategy execution to ensure alignment with intended outcomes and measurable success

New Business & Pitch Leadership

• Co-lead pitch efforts alongside the Creative Director to secure new business
• Develop and deliver persuasive, insight-driven presentations tailored to prospective clients
• Translate data, research, and strategy into clear, compelling business cases focused on ROI and KPIs

Execution Oversight & Cross-Functional Collaboration

• Partner with Creative, Development, and Account teams to prioritize and execute strategic initiatives
• Provide clear direction through project briefs and collaborate with Project Managers to ensure seamless delivery
• Lead internal review and approval processes to ensure all deliverables meet strategic intent and client expectations

Performance & Optimization

• Own performance outcomes by monitoring KPIs, ROI, and campaign effectiveness
• Analyze data to generate insights and continuously optimize strategies for improved results
• Prepare and present performance reports and strategic recommendations to clients

Client Growth & Relationship Management

• Identify opportunities to expand client engagements, increase wallet share, and support renewals
• Lead client meetings focused on performance, strategy, and future opportunities
• Evaluate client satisfaction and relationship health (“heartbeat”), partnering with Account and Project Managers to proactively address risks

Thought Leadership

• Stay ahead of digital marketing trends and emerging technologies
• Continuously bring innovative ideas and new opportunities into client strategies

Accountabilities

• Client relationship health and retention
• Strategic direction and execution of digital marketing initiatives
• Achievement of client KPIs and ROI targets
• Quality and effectiveness of deliverables
• Contribution to new business growth
• Leadership and alignment of cross-functional teams

Skills & Qualifications

• Strong expertise across digital marketing channels: SEO, Paid Media, Marketing Automation, Social, Content, and Web Development
• Exceptional presentation and storytelling skills, with the ability to simplify complex concepts
• High emotional intelligence with the ability to “read the room” and adapt communication style
• Strategic thinker with strong analytical and decision-making capabilities
• Proven ability to thrive in a fast-paced, collaborative agency environment
• Hands-on experience with marketing automation tools, ad platforms, CMS, and social media platforms

Experience

• 5+ years of demonstrated success in digital marketing strategy, client leadership, campaign execution and pitch presentations. Management is a plus.

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible work schedule
• Paid time off and parental leave
• Life insurance
• Employee referral program

Benefits:

• 401(k) 2% match
• Health insurance

Work Location: In person