Client Services Manager

USA (On-site)

$55K/yr – $65K/yrMid LevelFull time

Posted 6 weeks ago

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Job Summary

Own the end to end campaign delivery process, from contract to final results, coordinating sales, operations and client delivery to keep programs on track and on budget.

  • Campaign Onboarding: steward timelines, asset collection, and launch readiness with cross functional teams.
  • Performance Monitoring: watch pacing and errors, handle client changes, and advise on adjustments to hit goals.
  • Results and Reporting: produce interim and final analyses and compelling client/stakeholder decks.

Job Description

Responsibilities

  • sit at the intersection of sales, operations, and client delivery — keeping campaigns on track from signed contract to final results deck
  • Assist our sales team in maintaining client relationships by communicating and organizing work timelines, gathering required campaign elements, and managing execution to ensure the meeting of client’s expectations and budgets
  • Build contracts and enter program details into our operational tracking system
  • Coordinate with clients to collect all creative and campaign assets ahead of launch
  • Monitor active campaigns for errors, pacing issues, and client-requested changes
  • Partner with our targeting vendor to troubleshoot issues and pull additional data
  • Monitor campaign results to ensure that they are on target and make recommendations to the sales team regarding campaign changes to better meet client goals
  • Prepare and analyze interim and final campaign results and create campaign presentations for internal and external stakeholders
  • Perform ad-hoc assignments and data analysis requests, as necessary

Requirements

  • Proficient in Microsoft Office
  • comfortable learning new systems
  • Strong analytical instincts
  • Clear communicator across teams and with external clients
  • Highly organized; able to juggle multiple client programs without dropping details
  • Self-directed and naturally curious — you ask "why" until you find something you can act on

Preferred

    Benefits

    • health insurance (including vision)
    • disability
    • flexible spending
    • 401k with Company match
    Entry Point Communications LLC logo

    Entry Point Communications LLC

    Entry Point Communications delivers solutions accelerating the next wave of grocery marketing: Large-scale, Personalized Digital Marketing.We are a media company that partners with major grocery chains for 1-to-1 marketing to shoppers as they start to shop. Our behavior-based targeting company uses artificial intelligence on longitudinal purchase data to intuit best matches of offers to shoppers to drive incremental product volume (units, frequency). We use a SHOPPER-CENTRIC approach, beyond SEGMENTS, to target Individual Households.We provide relevant communications at front-of-store and during shopping trips via retail-branded vehicle.We reduce waste by efficient and effective reach; we maximize sales and controls promotion expense with real-time tracking.Our service results in superior sales as measured by millions of consumer and hundreds of manufacturer and retailer engagements.“EPC has cracked the code on shopper engagement.” Bill BishopChairman, Willard Bishop

    Founded in 2006
    Trenton, New Jersey, USA
    60 employees (12 in marketing)

    Traffic Signals

    Monthly Visitors
    389
    Traffic Source Mix
    Search
    11.1%
    Direct
    13.9%
    Referral
    4.2%
    Social
    3.3%
    Paid
    0.5%

    Headcount Trend

    Current headcount: ~60

    Marketing Team

    Marketing Team Size
    12 (20% of company)
    Marketing Roles Posted (Last 30 Days)
    1