Client Management Associate

Responsibilities

• Advance a portfolio of expansion, renewal and extension opportunities across existing Orchestra clients
• Work with client leads to identify potential opportunities based on client needs, business priorities, relationship context, and existing work, and develop those opportunities into client-ready recommendations and strategies
• Think across Orchestra’s capabilities to build integrated strategies rather than single-workstream solutions
• Determine which capabilities and subject matter experts should be engaged and convene cross-functional teams across the firm, knowing when and how to bring the right people and expertise together around a client opportunity
• Assess the urgency behind commercial opportunities and facilitate the process to move quickly from a client need to a recommendation, team, scope and pricing
• Conduct client, industry and competitive research to strengthen recommendations and present potential growth opportunities
• Manage pricing and scoping requests and help ensure recommendations are commercially sound
• Manage and route Client Desk requests, quickly connecting client leads with the right resources and expertise
• Facilitate account planning, renewal planning and other initiatives focused on proactively growing existing client relationships
• Use AI and emerging tools to strengthen research, writing and Client Management workflows

Requirements

• 3–5 years of experience in communications, marketing, business development, client strategy or a related field, with client-facing experience required. Direct experience working within an agency strongly preferred
• Strong commercial instincts and the ability to recognize where an existing client need could become a broader opportunity
• A commercial mindset with the ability to recognize an opportunity, know when an existing need could become a broader partnership, and understand what is needed to move it forward
• Strong relationship-building instincts and the ability to connect people and expertise across teams
• A strong sense of urgency and comfort operating in a fast-moving environment where client and commercial needs can shift quickly
• Strong research, project management, and organizational skills
• Excellent writing skills and the ability to turn complex ideas into clear, persuasive, and client-ready materials
• Ability to coordinate multiple subject matter experts and priorities under tight deadlines
• Comfort using AI tools, including ChatGPT, to improve research, writing, and workflows
• Collaborative, proactive, and comfortable working across different teams and areas of expertise