Senior Manager, Direct Mail Campaign and Analytics Lead
Point Digital Finance, Inc.
Palo Alto, CA (Remote)
$120K/yr - $175K/yrIn-houseFull-timeSenior level7+ years exp.
3 days ago
Client Facing Direct Mail Specialist
Dallas, TX (Remote)
$30K/yr – $80K/yrMid Level2+ years expContract
Posted 3 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own the client stewardship for a mail and performance-focused portfolio, driving timelines, proactive updates, and issue resolution across creative, data, and print partners.
- Responsibilities: oversee brief-to-delivery cycles, manage risk with proposed fixes, and document approvals and results
- Relationships: lead daily client touchpoints and status updates to prevent escalations
- Delivery & Troubleshooting: first-line troubleshoot USPS tracking, drops, and campaign discrepancies while coordinating internal teams
Job Description
Responsibilities
- Day-to-day client communication across your portfolio
- Campaign timelines: from brief to mail drop, nothing falls through without you catching it
- Proactive status updates — clients hear from you before they ask
- Coordination with internal teams (creative, data, print vendors) to hit deadlines
- Flagging risks early and escalating with a proposed solution, not just a problem
- Documentation: creative approvals, list specs, drop dates, performance recaps
- First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies
Requirements
- 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
- MUST have superb strategy and communication skills (written and verbal)
- MUST be highly organized... clients and leadership should never have to ask twice.
- Direct Mail experience is required.
Preferred
- Familiarity with direct mail production cycles, USPS Informed Delivery, or list management (strong plus)
Benefits
- Fully Remote
- Benefits Upon Hire for US Candidates (Review at 90 days)
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