Responsibilities

• Support and manage CX initiatives for Cox Automotive brands with consistent standards across projects.
• Champion client listening programs and surface insights to inform strategy.
• Analyze feedback and metrics to identify pain points and link CX to business results.
• Support journey mapping and document client touchpoints across lifecycle stages.
• Summarize research and competitive intelligence for CX planning.
• Develop CX marketing support materials and enablement toolkits.
• Plan client feedback sessions and advisory board meetings with logistics and briefs.
• Present data-driven narratives in client forums and leadership reviews.
• Promote a client-first culture in cross-functional discussions.
• Collaborate with Brand, Product Marketing, Sales, and Operations to ensure CX consistency.

Requirements

• Bachelor’s degree or equivalent experience in Marketing, Communications, or related field.
• 3+ years in a client experience, marketing, or insights role; B2B preferred.
• Experience with CX or VOC platforms (e.g., Qualtrics, Medallia, Salesforce) is a plus.
• Strong analytical skills and ability to present clear insights through reports and dashboards.
• Excellent storytelling and presentation skills to influence across organizational levels.
• Detail-oriented with strong time management and ability to manage multiple projects.
• Proactive collaborator who asks questions and removes obstacles to support team goals.
• Proficient with Microsoft Office; CX/VOC platforms and project management tools are a plus.

Preferred

• Experience in the automotive industry.