Client Experience Manager

Dallas, TX (Hybrid)

Salary Not AvailableMid Level5+ years expFull time

Posted 4 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Lead as the Client Experience Manager, aligning strategy, delivery, and relationship management for a portfolio of marketing clients.

  • Own strategic growth across campaigns, upsells, and performance-driven recommendations.
  • Must-have: 5+ years in client-success roles in marketing, media, PR, or branding.
  • Standout: Travel-led quarterly photoshoots with all expenses covered and cross-functional leadership.

Job Description

Responsibilities

  • Strategic Growth & Consulting: Serve as the primary marketing strategist for each client—ensuring monthly campaigns align with business goals
  • Pitch expanded services and upsells proactively (photoshoots, paid ads, etc…)
  • Analyze performance and drive campaign improvements through confident recommendations
  • Lead client calls with clarity, confidence, and data-backed insight
  • Campaign Oversight & Execution: Oversee the planning, production, and quality of monthly content across social platforms, email, and video
  • Collaborate with our creative team to ensure every deliverable is on brand and on time
  • Direct quarterly photoshoots and content capture days (travel is required – all expenses paid)
  • Ensure all creative reflects the client’s evolving goals and maintains brand integrity
  • Client Relationship & Retention: Build high-trust partnerships by anticipating needs, overdelivering, and solving problems before they arise
  • Lead onboarding for new clients, ensuring a smooth and professional first impression
Social Practice logo

Social Practice

📲Content Marketing Agency. We leverage the POWER of social media marketing to BOOK more patients for your practice.

Founded in 2019
Dallas, Texas, USA
23 employees (12 in marketing)

Traffic Signals

Monthly Visitors
205.6M
Monthly Google Ads Budget
$202.6K
Traffic Source Mix
Search
20.5%
Direct
54.4%
Referral
4.6%
Social
20.3%
Paid
0.2%

Headcount Trend

Current headcount: ~23

Marketing Team

Marketing Team Size
11 (48% of company)