Client Experience & Brand Content Intern

Chicago, IL (Unknown)

Salary Not AvailableIntern/New GradPart time

Posted 11 days ago

Job Summary

Own the client experience by handling inquiries, drafting and revising approved topics, and ensuring editorial and compliance approvals.

  • Manage scheduled phone backup and message routing
  • Research and draft approved blog topics
  • Ensure content passes editorial and compliance approvals

Job Description

Responsibilities

  • Provide scheduled phone and reception backup using approved greetings, verification, routing, and escalation procedures.
  • Capture complete, accurate messages and protect confidential information.
  • Research, outline, draft, and revise approved blog topics using credible sources.
  • Write for an educated audience without giving individualized financial, legal, tax, or investment advice.
  • Maintain source logs and submit all content for editorial and compliance approval; interns do not publish directly.

Requirements

  • Sophomores, juniors, and seniors may apply; reliable in-office attendance is essential.
  • You sound warm and composed on the phone and write clearly without filler.
  • You are highly accurate with names, messages, deadlines, sources, and confidential information.
  • You can accept detailed edits and improve a draft without becoming defensive.
  • You understand that credible content requires research and review—not merely fast production.
  • Majors We Will Consider Communications, public relations, journalism, English, professional writing, marketing, digital media, advertising, business administration, psychology, hospitality, finance, financial planning, accounting, economics, or pre-law.

Preferred

  • Strong writing samples and service judgment matter more than a particular major.