Responsibilities

• Serve as the senior strategic advisor and executive point of contact for assigned clients, building long-term partnerships and driving business growth.
• Partner with clients to understand their goals, challenges, and opportunities, shaping strategic direction, creative output, and execution to deliver meaningful business impact.
• Own commercial growth across assigned accounts, identifying organic growth, incremental scopes, and new business opportunities while partnering with leadership to drive revenue and margin.
• Bring cultural intelligence, industry expertise, and strategic perspective to develop differentiated solutions and identify new opportunities.
• Lead and develop high-performing teams, setting the vision, fostering collaboration, and ensuring the right talent, resources, and capacity are in place to support business growth.
• Serve as a senior escalation point for complex creator and agent relationships, leveraging deep creator-economy expertise to navigate negotiations and challenges.
• Champion measurement and continuous improvement, translating insights into strategic recommendations and measurable client impact.
• Oversee margin management, scope development, client paperwork, SOWs, and POs, while supporting pre-sale efforts, pitches, and proposals as needed.
• Partner closely with supporting teams including Business Affairs, Marketing, and HR, as well as third-party partners, to ensure effective delivery and team support.

Requirements

• The ideal candidate will have 10+ years experience including a strong background in team & account management, business development, and an understanding of the Creator Economy.
• Proven experience managing senior-level client relationships and building trusted partnerships with executive stakeholders.
• Strong commercial acumen with experience overseeing account growth, revenue, profitability, and new business opportunities.
• A strategic thinker who can connect business objectives to creative and cultural opportunities and translate complex challenges into clear, actionable solutions.
• Strong understanding of the creator, social, and digital landscape, with a pulse on emerging platforms, trends, communities, and cultural shifts.
• Experience leading cross-functional teams in a fast-paced agency or client-services environment, with the ability to bring people together around a clear vision.
• Excellent communication and presentation skills, with the ability to confidently influence senior clients, internal leadership, and cross-functional partners.
• Strong judgment and problem-solving skills, particularly when navigating complex client, creator, or business challenges.
• Comfortable operating with a high degree of ownership and autonomy, while knowing when to bring in the right stakeholders.
• A collaborative, entrepreneurial mindset with the ability to balance big-picture thinking with the details required to move the business forward.

Benefits

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance