Own the data-to-insights workflow that informs client experience and advocacy initiatives, from data cleaning and visualization to forecasting, with cross-functional collaboration to align branding and reporting.

• Data & Reporting: Build visuals and analyses to illuminate client experience and advocacy outcomes.
• CRM & Data Quality: Review Salesforce records to remove duplicates and ensure data integrity across the client base.
• Insights & Presentation: Interpret NPS trends, forecast future survey results, and present year-over-year findings to guide strategy.