About the Role

PCG Digital is looking for a Client Account Manager (CAM) who thrives at the intersection of strategy, communication, and leadership. You’ll be the primary point of contact for our clients and the anchor for our internal team — setting direction, driving results, and ensuring every client feels like they’re our most important one.

What You’ll Own

Client Onboarding

• Lead warm-transfer calls to introduce yourself, discuss main goals, and set expectations for the onboarding process
• Orchestrate all internal and external onboarding communications from contract to kickoff
• Build and organize client infrastructure: Google Drive, ClickUp setup, and all required startup documentation
• Schedule and run startup calls to align on goals, timelines, and process

Ongoing Client Succes

• sServe as the primary point of contact — clients know you by name and trust your guidanc
• eDeliver monthly performance reporting with clear context, insights, and strategic recommendation
• sSchedule recurring reporting calls and provide thorough notes and follow-up
• sDevelop a deep understanding of each client’s goals and KPIs, and hold those at the center of every decisio
• nProactively identify upsell opportunities and collaborate with the Sales team to grow account
• sManage co-op documentation and monthly incentives where applicabl
• eChampion client retention through consistent communication, problem-solving, and proactive suppor
• tCommunicate end-of-contract timelines and manage the cancellation process with professionalis

m
Internal Team Leadersh

• ipProvide clear, actionable direction to internal specialists — entering tasks and priorities in Click
• UpHost a monthly open-format team meeting where specialists can align on strategy and raise questio
• nsEnsure the internal team has what they need to succeed: incentives, platform access, and clarity on client goa
• lsPartner with the Sales team on upsell strategy and manage the CAM/Sales escalation proce
• ssStay current on industry trends and bring that knowledge into client strate
• gyManage the Master Bandwidth doc and ensure HubSpot accurately tracks all client communicatio
• nsFollow the full client cancellation workflow, including HubSpot documentati

on
What We’re Looking

• ForExperience in account management, client success, or a client-facing marketing r
• oleExceptional communicator — written, verbal, and on the ph
• oneOrganized self-starter who can manage multiple active accounts without things falling through the cra
• cksStrategic thinker who connects client goals to actionable recommendati
• onsCollaborative leader who empowers their team without micromanag
• ingFamiliarity with digital marketing channels (SEM, paid social, display) is a strong p
• lusComfortable working in tools like ClickUp, HubSpot, and Google Dr
• iveAutomotive industry experience is a plus, but not requi

red
What This Role Is

NotWe want to be upfront about what falls outside this role so you can set the right expectati

• ons:Entering new deals or addendums in HubSpot (handled by Sa
• les)Managing PureCars AutoMiner or OTT campaigns beyond the startup pro
• cessAuditing or spot-checking Specialists’ platform accounts — that’s owned by their Dire

ctor