Responsibilities

• The CMO will lead a team of Associates across all Member Experience oriented functions for the Credit Union, including, marketing, public relations, communications, philanthropic giving, and community relations.
• Develop, articulate and execute the overall business strategy for the defined business units
• Participates in the decision-making process as a member of the executive team.
• Continually examine members’ needs and concerns across all delivery channels and recommend changes that will result in easier and improved Member experiences.
• Implements a service and sales culture throughout the Credit Union to promote membership growth

Requirements

• Bachelor’s degree required, Master’s degree preferred.
• A minimum of fifteen (15) years combined retail/consumer banking experience with proven sales and operations management and people management skills.
• Strong leadership and management acumen with a proven track record of serving as a change agent by formulating and executing growth-oriented strategic plans that drive exceptional performance.
• Previous experience engaging and interaction with senior level executives and board members.
• California residency and living within a 50-mile commute of our headquarters in Santa Ana.
• The position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance.

Preferred

• Strong people and leadership skills
• Impressive Executive presence
• Excellent communication skills
• Ability to develop and execute strategic goals

Benefits

• Comprehensive benefits from day one, including medical, dental, and vision
• 401(k) with up to 6% employer match
• Annual performance bonuses & merit increases
• Educational grants up to $1,000 annually
• Generous time off: 18 vacation days/year (21 after 5 years) 7 sick days/year Paid holidays