Chapter Content Producer

Responsibilities

• Apply approved red threads, story arcs, agenda frameworks, standards, goals, and portfolio direction to assigned chapter meetings based on local member needs.
• Recommend and apply the best-fit approved story arc for each assigned chapter, using established decision criteria and escalating material deviations or framework gaps to the Sr. Manager, Experiences.
• Research SAP ecosystem trends, customer challenges, and member interests to identify relevant topics, speakers, and programming opportunities.
• Maintain speaker lists that document expertise, presentation history, audience fit, and future opportunities.
• Track high-performing, repeatable content and recommend where it can be reused or adapted across chapters.
• Use attendance data, audience feedback, research, and stakeholder input to evaluate content performance and inform future programming.
• Customize approved agenda frameworks into cohesive chapter experiences with clear narratives, session flow, and attendee outcomes.
• Develop session descriptions, speaker guidance, and content positioning that communicate the purpose and value of each program.
• Adapt standardized presentations and supporting materials for assigned chapter meetings so they can be delivered by multiple speakers while maintaining approved messaging and quality standards.
• Train and prepare speakers to deliver approved content in alignment with key messages, audience needs, and intended outcomes.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Event Management, Education, or a related field, or equivalent professional experience.
• 3+ years of experience in content development, conference programming, event production, curriculum development, learning programs, or a related field.
• Proven experience building agendas, managing speaker programs, and developing educational content for professional audiences.
• Experience managing multiple projects and deadlines simultaneously in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills with the ability to engage executive stakeholders, customers, sponsors, volunteers, and internal teams.
• Demonstrated ability to influence without direct authority and work effectively across cross-functional teams.
• Strong organizational and project management skills with exceptional attention to detail.
• Ability to analyze audience needs and translate strategic objectives into engaging educational experiences.
• Comfortable managing ambiguity, making content recommendations, and independently making execution decisions within approved frameworks, standards, and escalation paths.

Preferred

• Experience working within member-based associations, professional organizations, user groups, or community-driven programs.
• Knowledge of SAP solutions, enterprise technology, digital transformation, or business technology trends.
• Ability to travel approximately three times per quarter, as needed, to support larger events, chapter meetings, and planning meetings; additional travel may be required for pop-up support.
• Experience working with customer speakers, executive presenters, and corporate sponsors.
• Familiarity with event management platforms such as Cvent and project management tools such as Monday.com.
• Experience developing content portfolios, educational tracks, conference agendas, or learning pathways.
• Understanding of adult learning principles and attendee engagement strategies.
• Experience collaborating with marketing, sales, events, and product organizations to drive content outcomes.