Responsibilities

• Serve as the primary point of contact for all catering inquiries.
• Manage incoming catering orders via phone, email, website, and delivery platforms.
• Confirm order details, pricing, delivery logistics, and special requests.
• Coordinate with kitchen/operations teams to ensure accurate preparation and on-time delivery.
• Maintain an organized pipeline of upcoming orders and follow-ups.
• Oversee catering invoices, deposits, changes, and cancellations.
• Ensure exceptional customer communication throughout the process.
• Create and execute marketing campaigns specifically aimed at promoting catering services.
• Manage catering content across social media, newsletters, website, and digital ads.
• Develop promotional materials, seasonal offerings, and sales collateral.