Responsibilities

• This role is responsible for managing one or more client accounts and will own and independently manage all assigned duties relating to client(s) needs.
• Provides administrative support to Group Sales Director (s), Sales Director(s) and Account Manager (s) as needed.
• Works closely with Vestcom's client service, programming, IT, creative, delivery and production teams across all Vestcom solutions and client deliverables.
• Builds relationships with process owners across all functional areas between client and Vestcom.
• Communicates effectively, plans, organizes and manages multiple projects in a timely manner.
• Manages project timelines to completion with internal and external cross functional team members; establish and communicate clear and realistic expectations. Ensure all deliverables to clients are error-free.
• Evaluates and independently determines when to elevate concerns and provides recommended resolutions to Vestcom management in a timely manner.
• Uses independent decision-making to determine, identify and research inefficiencies and inaccuracies in business processes and provides recommendations and best practices to both client and Vestcom.
• Measures performance against process requirements, service level agreements and/or quality goals.
• Participates in the strategic account planning process with the Vestcom Commercial team.

• Oversees and provides direction and guidance on status updates of projects and accomplishments.
• Communicates with CPG client and retail locations as needed to ensure effective and efficient tag processing.
• Collaborates with internal stakeholders on tag related changes needed for the client's system.
• Communicates (both verbally and in writing) in a clear, effective and professional manner at all times with all client and Vestcom cross functional partners.
• Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.