Responsibilities

• Campaign Setup & Execution - Build, configure, launch, and manage customer campaigns in Instantly and SmartReach.
• Campaign Setup & Execution - Manage multiple customer campaigns, sending accounts, inboxes, and sequences simultaneously.
• Campaign Setup & Execution - Upload, map, validate, and QA prospect lists before campaigns go live.
• Campaign Setup & Execution - Configure sending schedules, daily limits, inbox rotation, reply routing, sequences, and campaign settings.
• Campaign Setup & Execution - Manage campaigns targeting both existing customer relationships for reactivation and newly sourced prospects.
• Campaign Setup & Execution - Perform thorough pre-launch QA to ensure the correct audience, messaging, sending accounts, exclusions, and settings are in place.
• Campaign Setup & Execution - Maintain campaign calendars and keep launches moving against committed timelines.
• Email Infrastructure & Deliverability - Manage lookalike sending accounts and domains used to protect customers' primary email domains.
• Email Infrastructure & Deliverability - Coordinate and monitor inbox warm-up before campaign launch.
• Email Infrastructure & Deliverability - Manage appropriate sending ramp-up and daily sending volumes.

Requirements

• Hands-on experience managing outbound email campaigns.
• Direct experience with Instantly and SmartReach required.
• Strong understanding of email deliverability, domain reputation, inbox warm-up, sending limits, bounce management, and sender health.
• Experience managing multiple sending accounts and inboxes.
• Experience importing and managing large prospect/contact lists.
• Strong Excel/CSV skills, including filtering, validation, deduplication, and field mapping.
• Ability to troubleshoot campaign-platform and email-account configuration issues independently.
• Exceptional attention to detail and strong QA habits.
• Ability to manage multiple customers, campaigns, and deadlines simultaneously.
• Strong written communication skills and good judgment around outbound messaging.

Preferred

• Experience in financial services, commercial lending, commercial real estate, mortgage, banking, or B2B fintech.
• Experience with Salesforce, HubSpot, or Microsoft Dynamics 365.
• Experience with CRM-integrated outreach.
• Experience with AI-generated or highly personalized outbound messaging.
• Experience working in a managed-service environment.
• Understanding of contact enrichment, segmentation, suppression lists, and CRM data hygiene.

Benefits

• A fast-paced, collaborative startup culture with high visibility.
• Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action.
• Opportunity to make a meaningful impact in building a company and culture.
• Equity in a financial technology startup.
• Generous health, dental, and vision coverage for employees and family members + 401K.
• Eleven paid holidays and unlimited discretionary vacation days.
• Competitive compensation and bonus potential.