Responsibilities

• Build, configure, launch, and manage customer campaigns in Instantly and SmartReach
• Manage multiple customer campaigns, sending accounts, inboxes, and sequences simultaneously
• Upload, map, validate, and QA prospect lists before campaigns go live
• Configure sending schedules, daily limits, inbox rotation, reply routing, sequences, and campaign settings
• Manage campaigns targeting both existing customer relationships for reactivation and newly sourced prospects
• Perform thorough pre-launch QA to ensure the correct audience, messaging, sending accounts, exclusions, and settings are in place
• Maintain campaign calendars and keep launches moving against committed timelines
• Manage lookalike sending accounts and domains used to protect customers' primary email domains
• Coordinate and monitor inbox warm-up before campaign launch
• Manage appropriate sending ramp-up and daily sending volumes

Requirements

• Hands-on experience managing outbound email campaigns
• Direct experience with Instantly and SmartReach required
• Strong understanding of email deliverability, domain reputation, inbox warm-up, sending limits, bounce management, and sender health
• Experience managing multiple sending accounts and inboxes
• Experience importing and managing large prospect/contact lists
• Strong Excel/CSV skills, including filtering, validation, deduplication, and field mapping
• Ability to troubleshoot campaign-platform and email-account configuration issues independently
• Exceptional attention to detail and strong QA habits
• Ability to manage multiple customers, campaigns, and deadlines simultaneously
• Strong written communication skills and good judgment around outbound messaging

Preferred

• Experience in financial services, commercial lending, commercial real estate, mortgage, banking, or B2B fintech
• Experience with Salesforce, HubSpot, or Microsoft Dynamics 365
• Experience with CRM-integrated outreach
• Experience with AI-generated or highly personalized outbound messaging
• Experience working in a managed-service environment
• Understanding of contact enrichment, segmentation, suppression lists, and CRM data hygiene

Benefits

• A fast-paced, collaborative startup culture with high visibility
• Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action.
• Opportunity to make a meaningful impact in building a company and culture.
• Equity in a financial technology startup.
• Generous health, dental, and vision coverage for employees and family members + 401K
• Eleven paid holidays and unlimited discretionary vacation days
• Competitive compensation and bonus potential