Business Supervisor

Responsibilities

• Own day-to-day client relationships and communication across assigned workstreams.
• Lead routine client meetings, status calls, working sessions, and follow-up communications.
• Build trust through proactive communication, responsiveness, and thoughtful partnership.
• Ensure every client interaction is organized, productive, and aligned against business objectives.
• Translate client needs, feedback, and business objectives into clear direction for internal teams.
• Partner closely with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs.
• Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
• Create alignment between client goals and agency recommendations throughout the life of a project.
• Build a working understanding of the client’s brands, patient audiences, competitive landscape, and business priorities to inform day-to-day client partnership and internal direction.
• Prepare clients for presentations and key decision-making moments.

Requirements

• 4+ years of experience in advertising, marketing, consulting, or related client leadership roles.
• Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
• Strong strategic thinking and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Experience collaborating with cross-functional teams including Strategy, Creative, Production, Context, and Program Management.
• Ability to balance multiple priorities while maintaining exceptional organization and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative team culture.
• Strong understanding of integrated marketing, creative development, and client service best practices.

Preferred

• Bachelor's degree in marketing, business, or a related field preferred.
• Experience supporting healthcare, pharmaceutical, or other regulated brands is a plus, but not required. Curiosity about the category and an eagerness to learn are valued.