Business Office Manager

Aviva Pembroke | Virginia Beach, VA

What You Will Do

As the Business Office Manager, you will play a key role in supporting the daily operations of the community while ensuring financial accuracy, compliance, and exceptional service.

• Assist with the administration, selection, employment, discipline, and separation of team members in accordance with company policy
• Coordinate training for new and existing team members
• Maintain associate timecards, process payroll submissions, and manage employment records
• Perform management duties in the absence of the Executive Director
• Oversee business office operations, including:
  • Billing and collections
  • Accounts receivable and payable
  • Bank deposits and financial tracking
• Support marketing efforts and conduct community tours as needed
• Post ledgers and reconcile individual resident accounts
• Ensure efficient operations and compliance with financial goals and approved budgets
• Assist in developing operating and capital expenditure budgets
• Maintain strong relationships with residents, families, and community partners
• Serve as the primary receptionist as needed during business hours
• Support overall community operations and complete additional duties as assigned

Supervisory Responsibilities

• Reports directly to the Executive Director
• Supervises Concierge team members
• Participates in performance evaluations, coaching, and employment decisions
• Exercises independent judgment and leadership in daily operations

Why You Are Qualified

• Bachelor’s degree in Hospitality, Healthcare, Business Administration, or a related field required (Master’s preferred)
• Minimum of three (3) years of managerial experience in accounting, bookkeeping, or office management
• Senior living, healthcare, or hospitality experience preferred
• Ability to multitask, stay organized, and manage financial and administrative responsibilities
• Physically able to perform daily activities including sitting, standing, walking, bending, and reaching

Why You Should Apply

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Generous Paid Time Off (PTO) and holiday pay
• Growth and advancement opportunities
• Flexible working schedule
• Supportive and team-oriented environment

Additional Information

Job Seeker Friends! If this role isn’t the right fit for you, we encourage you to share it with someone who may be a great match.

All offers of employment are contingent upon successful completion of a background check, reference verification, pre-employment drug screening, physical, and proof of eligibility to work.

Aviva Pembroke is an Equal Opportunity Employer (EOE).