Responsibilities

• Growth and revenue
• Grow adoption and revenue of these products across a portfolio of merchants and advertisers.
• Actively work with merchants and the team to improve monetization outcomes.
• Produce briefing materials, pitch decks, and implementation documentation for each client.
• Be the voice of the customer - collect feedback, results, and insights and communicate them back to the business.
• Onboarding and activation
• Lead onboarding and activation of these products, including setup, integration validation, and go-live, coordinating the client's technical teams with support from integration engineers.
• Troubleshoot tag and/or API integration issues at go-live, escalating custom build requirements to integration engineers.
• Lead the creation of repeatable playbooks that move clients off manual processes and onto the automated model.
• Performance and yield optimization

Requirements

• Understanding of the economics of the purchase moment — how relevance and offer placement drive incremental revenue and conversion at the point of sale, and how to grow yield on a high-intent surface.
• Three or more years in customer success, account management, or partner success — ideally in affiliate marketing, ad technology, ecommerce media, or a commerce platform — with a record of managing a portfolio across onboarding, performance, and growth, and measurable commercial outcomes.
• Experience in a commercial, sales, or account-management role, or in product / conversion-rate optimization.
• Fluency in supply and yield metrics: fill rate, ad requests, impressions, viewability, eCPM, and page yield.
• Fluency in affiliate metrics: EPC, AOV, CPA and CPC, conversion rate, cookie window, and last-click attribution and its limitations.
• Ad-tech literacy: CPC and CPM models, contextual targeting, ad serving, inventory quality, and ad-tag mechanics, including a functional understanding of JSON, oRTB, and API integrations.
• Ability to build reporting summaries, commercial decks, and revenue forecasts without support.
• Ability to hold technical conversations with ad-ops, programmatic, product, and merchant-integration teams.
• Clear written and verbal communication across editorial, technical, and commercial stakeholders.
• Ability to run a large book of business and competing priorities without close direction.

Preferred

• Experience with an ecommerce media network, offer/relevance marketplace, or a commerce platform's monetization surface — you've seen how matching the right advertiser offer to the right shopper at the right moment turns intent into incremental revenue for everyone involved.
• Direct experience selling to, partnering with, or managing relationships with advertisers and brands — you understand how they think about spend, incrementality, and return, and you can hold your own in that commercial conversation.
• A track record with technology implementations that lift conversion at the point of purchase — you've worked hands-on with the systems that turn a completed sale into additional revenue and a better shopper experience, and you know what it takes to get merchants live and performing.
• Deep familiarity with ecommerce platforms and their commerce infrastructure, Shopify especially — Shopify Plus, the app ecosystem, integrations, and merchant workflows — and comfort being the commercial voice in a room that's also technical.
• Comfort operating across two vocabularies at once: affiliate and performance-marketing metrics on one side, supply-side / yield metrics on the other. You've lived at the intersection of advertiser demand and merchant monetization.
• A history of owning a book of business independently — growing adoption and revenue across a portfolio without close direction.

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.