Responsibilities

• Enforce brand standards throughout the Crunch Fitness network through regular gym and system audits that impact Brand Excellence compliance.
• Conduct monthly field audits approved by the Vice President of Brand Excellence, to ensure all franchisees are adhering to Crunch operating brand standards.
• Work closely with the department heads, regional directors, or managers, to ensure all compliance issues are addressed and resolved in a timely manner.
• Document, track, and respond to all Brand Excellence Deficiencies and document in the Brand Excellence database.
• Execute all internal communications, standard operating procedures, and accountabilities to identify and manage Brand Excellence risks, including opportunities for enhancement.
• Develop and maintain effective communication lines with the Vice President of Brand Excellence team, department heads, executive team, and other related team members impacted by Brand Excellence Deficiencies.
• Other tasks as necessary to assist the Vice President of Brand Excellence in protecting brand standards and the member experience.

Requirements

• Ability to identify and track all Brand Excellence Deficiencies and report to the Vice-President of Brand Excellence and/or franchise owner upon completion.
• Conduct field-level visits, and document areas that require follow-up or additional action in the Brand Excellence database.
• Review visit findings with the franchise owner upon completion.
• Provide clarity and direction to franchisees, franchise executives, and gym-level team members on all Brand Excellence matters.
• Strong written and verbal communication skills with the ability to foster a collaborative working relationship with franchisees and Crunch team members.
• Excellent organizational and problem-solving skills with strong attention to detail.
• Ability to travel 60-70% of the time to conduct field visits and audits inclusive of travel to international locations as directed.
• Detail and process oriented.
• Have effective communication skills.
• Strong leadership and managerial skills.

Preferred

• Experience in a service-oriented environment is desirable.

Benefits

• Flexible work from home options available.