Responsibilities

• Customer Marketing\n\nYou'll help create exceptional customer experiences that build engagement, advocacy, and long-term loyalty.\n\nResponsibilities Include:\n\n- Launch and manage the Black Kite customer community on Slack.\n- Develop ongoing customer communications, including newsletters, announcements, and product updates.\n- Create and execute Customer Upsell campaigns.\n- Coordinate customer webinars, meetups, and user events.\n- Manage the Customer Advisory Board, including meeting planning, communications, logistics, and follow-up.\n- Partner with Customer Success and Product Marketing to improve customer onboarding experiences.\n- Develop customer advocacy programs, including testimonials, case studies, reference customers, and review campaigns.\n- Identify opportunities to increase customer engagement and strengthen relationships throughout the customer lifecycle.\n\nBrand Marketing\n\nYou'll be responsible for ensuring Black Kite presents a consistent, polished, and recognizable brand across every customer touchpoint.\n\nResponsibilities Include:\n\n- Serve as Black Kite's brand steward, ensuring consistent application of brand guidelines across presentations, collateral, events, digital assets, and campaigns.\n- Own planning and execution for Black Kite's three flagship industry events:\n-\n- Gartner Security & Risk Management Summit\n- RSA Conference\n- Black Hat USA\n\n- Manage all company swag, including sourcing, purchasing, inventory, and distribution.\n- Review marketing materials to maintain consistency in messaging, design, tone, and visual identity.\n- Continuously improve brand standards and help educate internal teams on best practices.

Requirements

• 3–5 years of experience in B2B SaaS marketing, customer marketing, field marketing, events, or brand marketing.
• Exceptional project management and organizational skills.
• Strong written and verbal communication skills.
• Experience managing events and coordinating multiple stakeholders.
• A keen eye for detail and a passion for maintaining brand consistency.
• Comfortable working cross-functionally with Sales, Customer Success, Product, and Executive teams.
• Experience with customer communities (Slack, Gainsight, Influitive, etc.) is a plus.
• Self-starter who thrives in a fast-paced, high-growth environment.
• Bachelor’s degree and/or relevant experience
• Someone who takes ownership, solves problems independently, and follows through on commitments.

Benefits

• total rewards program includes performance-based bonuses, equity, flexible healthcare options, paid time off, and retirement savings.