Brand Advocacy Specialist at Singapore Post | Miami, FL

Brand Advocacy Specialist

Miami, FL (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 5 months ago

Job Summary

Drive customer advocacy at Simpro Group by building and running a global program that converts customers into brand champions.

Own the development, execution and maintenance of a global advocacy program across all Simpro Group brands
3–6 years of experience in Brand Advocacy, Community, or related B2B SaaS roles
Build diverse customer advocates and coordinate references, referrals, and events

Job Description

Responsibilities

Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
Help design programs that turn strong customer satisfaction into emotional brand loyalty
Contribute to building structured pathways for customers to evolve into vocal brand champions
Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement
Create, monitor and participate in brand- and industry-led virtual communities
Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements
Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
Assist in managing and evolving our annual customer awards program

Requirements

3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles
Bachelor’s degree in Marketing, Communications, Business, or related field required
Interest in building advocacy or community programs that drive brand affinity
Familiarity with review platforms and reputation management strategies
Experience supporting events, webinars, or customer-facing programs
Strong relationship-building skills and comfort working with customers
Ability to collaborate cross-functionally and manage multiple stakeholders
Strong communication and storytelling instincts
Excellent organizational and project management skills
Proactive, curious, and eager to grow in a fast-paced environment

Preferred

- Talent Referral Program – get rewarded for referring a friend to join our team!
- Diverse training & internal networking opportunities across all of our product lines
- Opportunities for career progression and development

Benefits

- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Diverse training & internal networking opportunities across all of our product lines

Singapore Post

Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com

Singapore, SGP

1.6K employees (30 in marketing)

www.singpost.com