VP, Enterprise Marketing
Coursera
Mountain View, CA (Remote)
$300K/yr - $350K/yrIn-houseFull-timeSenior level
11 hrs ago
Brand Advocacy Specialist
Miami, FL (On-site)
Salary Not AvailableMid Level3+ years expFull time
Posted 3 months ago
Top 1% of applicants do these two things.
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Job Summary
Drive customer advocacy at Simpro Group by building and running a global program that converts customers into brand champions.
- Own the development, execution and maintenance of a global advocacy program across all Simpro Group brands
- 3–6 years of experience in Brand Advocacy, Community, or related B2B SaaS roles
- Build diverse customer advocates and coordinate references, referrals, and events
Job Description
Responsibilities
- Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
- Help design programs that turn strong customer satisfaction into emotional brand loyalty
- Contribute to building structured pathways for customers to evolve into vocal brand champions
- Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement
- Create, monitor and participate in brand- and industry-led virtual communities
- Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
- Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
- Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements
- Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
- Assist in managing and evolving our annual customer awards program
Requirements
- 3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles
- Bachelor’s degree in Marketing, Communications, Business, or related field required
- Interest in building advocacy or community programs that drive brand affinity
- Familiarity with review platforms and reputation management strategies
- Experience supporting events, webinars, or customer-facing programs
- Strong relationship-building skills and comfort working with customers
- Ability to collaborate cross-functionally and manage multiple stakeholders
- Strong communication and storytelling instincts
- Excellent organizational and project management skills
- Proactive, curious, and eager to grow in a fast-paced environment
Preferred
- - Talent Referral Program – get rewarded for referring a friend to join our team!
- - Diverse training & internal networking opportunities across all of our product lines
- - Opportunities for career progression and development
Benefits
- - Responsible Time Off
- - Comprehensive medical, dental, vision package with 100% employer paid options
- - Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
- - Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- - 401k/Retirement Plan with 6% employer match
- - Generous Parental Leave Program
- - Paid Volunteer Leave Days
- - Public Holiday Exchange Scheme
- - Talent Referral Program – get rewarded for referring a friend to join our team!
- - Diverse training & internal networking opportunities across all of our product lines
Singapore Post
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com
