Responsibilities

• Serve as the day-to-day point of contact for a portfolio of client accounts, building strong, trust-based relationships
• Lead client meetings, presentations, and status calls with clarity and confidence
• Translate client goals and feedback into clear, actionable briefs for creative, photography, and production teams
• Own project timelines, budgets, and scopes—flagging risks early and keeping everything on track
• Collaborate closely with creative directors, designers, photographers, and strategists to deliver work that exceeds expectations
• Identify opportunities to grow existing accounts through new projects, retainers, or expanded scopes
• Manage approvals, revisions, and deliverables across multiple workstreams without losing the thread
• Contribute to new business pitches and proposals when the right opportunity comes up
• Keep internal stakeholders informed with clear, concise updates—no surprises

Requirements

• 3-5 years of account management or client services experience at a marketing, creative, or advertising agency
• A track record of managing multiple accounts and projects simultaneously without dropping the ball
• Strong understanding of the creative process and what it takes to produce high-quality brand, digital, and content work
• Excellent written and verbal communication skills—you can write a sharp brief, present with poise, and de-escalate a tense email thread
• Comfort with project management tools (Asana, Monday, Trello, or similar) and collaboration platforms (Slack, Figma, Google Workspace)
• A calm, organized, solutions-first mindset—especially when timelines tighten or scope shifts
• Genuine curiosity about your clients' businesses and the industries they operate in

Preferred

• Experience working with brands in CPG, beauty, apparel, hospitality, or e-commerce
• Background in integrated campaigns spanning brand, digital, social, and content
• Familiarity with media buying, paid social, or performance marketing
• Experience contributing to new business development or pitch work

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• A collaborative, creative-first environment where your voice shapes the work
• Clear pathways to grow into senior account leadership roles