Responsibilities

• Supervise retail branch staff entailing hires, discharges, evaluations and recommendations for promotions or demotion in a fair and equitable manner in accordance with bank’s EEO Policy.
• Collaborate with Market President and Commercial Lender on marketing and customer relationship issues.
• Assist in the training of new employees.
• Direct team members in the selling, processing, servicing of all types of DDA and Savings accounts, Certificates of Deposits, Individual Retirement accounts, Safe Deposit accounts, Consumer non-real estate loans, CDARS, and ICS.
• Ensure strict adherence to cash-handling protocols.
• Lead personal bankers and other Bank personnel in meeting cycle goals for growth.
• Ensure team members deliver courteous and efficient customer service.
• Handle unusual or difficult customer problems/concerns through direct personal action.
• Ensure security protocols are followed by all branch employees.
• Work with IT and the maintenance team to ensure building and equipment is well-maintained.

Requirements

• Ability to exhibit our core values; Integrity, Enthusiasm, Accountability, Excellence, Customer First, Professionalism, and Respect.
• Identify and report risks that could impede the reputation, safety, security, or financial success of the bank.
• Computer literacy.
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittent standing, stooping, bending at the waist, walking, kneeling, or crouching.
• Verbal and written communication skills.
• Sales and customer service skills.
• Organizational skills and attention to detail.
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills.