Responsibilities

• Assist in the effective management and direction of restaurant bar operations in accordance with established guest service and sustainability standards.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure that food quality is consistent, appealing, and prepared to guest specifications.
• Help create training materials for bar staff including recipe books, check lists, pull sheets, etc.
• Interact with guests to obtain feedback on quality of service, drinks and food in outlet.
• Ensure that the all bars (Ambar/La Perla) comply with the Texas Department of State Health Services (DSHS) sanitation guidelines.
• Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
• Check that all equipment is in working order.
• Maintain terraces and ensure the cleanliness of guest areas.
• Follow up on work orders to ensure repairs and maintenance of facility are completed on a timely basis.