Responsibilities

• Own the overall performance and growth of your accounts, including advertising, in partnership with our dedicated ads team who handle hands-on campaign execution. You understand advertising well enough to speak to performance credibly with clients and to flag issues early.
• Own the day-to-day health of client accounts: monitoring performance, flagging issues early, and proactively recommending improvements before clients have to ask.
• Support expansion to Walmart, TikTok Shop, and other marketplaces as client needs require.
• Manage projects across multiple clients and workstreams simultaneously. You will be juggling listing optimizations, ad launches, inventory coordination, content updates, and client communication all at once.
• Serve as the primary point of contact for assigned clients. You keep them informed, set expectations clearly, and let them know they have a dedicated partner in their corner.
• Intelligently leverage AI tools (Claude or similar) as part of your daily workflow to move faster, analyze data, draft content, and solve problems. We expect you to be fluent in working with AI, not just aware it exists. You know how to use AI as a tool, rather than a crutch.
• Collaborate with other team members on account strategy, solving problems, and cross-functional projects.
• Contribute to internal processes and playbooks. If you find a better way to do something, we want to hear about it.
• Proactively identify risks, gaps, or blockers and help resolve them before they impact outcomes.
• Account set-up, new listing creation, inventory management and forecasting.

Requirements

• Experience successfully managing the Amazon channel for a company or multiple brands (or other e-commerce experience).
• Demonstrated ability to coordinate projects, direct support resources, and manage multiple priorities with a high on-time completion rate.
• Excellent written, verbal, and video communication skills, with confidence working directly with clients.
• Experience in agency, consulting, or service-based environments strongly preferred.
• Comfortable working in a fast-paced environment with evolving priorities.
• Proficiency with project management tools, spreadsheets, and basic reporting workflows.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

Preferred

• Hands-on Amazon advertising experience across Sponsored Ads and the DSP, with comfort managing campaigns and budgets.
• Deep Amazon operations experience: Seller Central operations, catalog management, FBA logistics, A+ Content, Brand Registry.
• Agency experience managing multiple client accounts simultaneously.
• Familiarity with Amazon Marketing Cloud (AMC) or DSP.
• Experience with marketplace analytics tools (MerchantSpring, Helium 10, SmartScout, Jungle Scout, or similar).
• Background in supplements, personal care, CPG, food and beverage, electronics, safety/industrial/PPE, or other specialty and regulated categories.

Benefits

• Competitive salary
• Health, dental, and vision insurance 100% covered for employees
• Flexible work environment with hybrid options
• Opportunities for professional development and growth
• A collaborative, high-performing, and genuinely enjoyable team culture