Responsibilities

• Manage day-to-day client relationships.
• Oversee project delivery, ensuring all work meets client needs and exceeds expectations.
• Understand project deliverables and coordinate the right mix of resources to achieve them.
• Monitor budgets, timelines, and hours, ensuring efficiency and profitability.
• Apply rigorous commercial and project management processes.
• Use MS Office and Paprika accounting software to track budgets, hours, and deliverables.
• Collaborate closely with internal teams (strategy, creative, media, production) to ensure seamless delivery
• Uphold and promote our agency values in every client and team interaction.
• In this role, you will play a pivotal part in delivering exceptional client experiences, ensuring projects run smoothly, on time, and to the highest standards.

Requirements

• Previous experience in an account management role within a marketing or advertising agency (B2B experience a strong advantage)
• Strong project management skills and attention to detail
• Excellent communication and relationship‑building skills
• A commercial mindset, with confidence in managing budgets and timelines
• Proficiency in MS Office (experience with Paprika or similar software is a plus)
• A proactive, solutions‑focused approach with the ability to juggle multiple projects

Preferred

• Experience with Paprika or similar accounting software is a plus

Benefits

• A great range of company benefits
• Structured, award-winning training programs; Investors in People, since 2008 & Princess Royal Training Awards)
• Access to cutting-edge marketing tools and technologies